Terms of Service
1. Agreement to Terms
By accessing TheaWell Bio’s website, placing an order, creating an account, or using any related services, you agree to these Terms of Use. If you do not accept these terms, you should not access the website, purchase products, or use TheaWell Bio’s services.
2. About TheaWell Bio
TheaWell Bio supplies peptide-related products intended for use by qualified healthcare professionals and appropriate medical organizations. Our products are not intended for unsupervised consumer use and should only be handled, prescribed, administered, or otherwise used by professionals acting within the scope of their practice.
3. Intended Use and Purchase Restrictions
Professional Use Only
Products offered by TheaWell Bio are intended for professional medical use only.
TheaWell Bio products may only be purchased by licensed physicians, qualified medical practitioners, healthcare facilities, clinics, or other approved professional entities that meet applicable legal and professional requirements.
Credential Review
TheaWell Bio may request, review, and verify professional licenses, facility information, practice affiliations, or other credentials before accepting an order. We reserve the right to deny access, reject an order, suspend an account, or cancel a transaction if credential verification is incomplete, inaccurate, expired, or otherwise unsatisfactory.
4. Orders, Payment, and Shipping
Order Review and Acceptance
Submitting an order does not guarantee acceptance. All orders are subject to review and approval by TheaWell Bio. We may refuse, cancel, or limit any order for reasons including credential concerns, product availability, suspected misuse, payment issues, compliance concerns, or other business or legal considerations.
Pricing and Payment
Product pricing, availability, and payment terms may change without prior notice. Payment is due at the time an order is placed unless otherwise agreed in writing. TheaWell Bio may accept credit cards, ACH, wire transfers, or other approved payment methods.
Shipping and Delivery
Estimated shipping and delivery timelines are provided for convenience only and are not guaranteed. TheaWell Bio is not responsible for delays caused by carriers, customs processes, weather, address errors, regulatory holds, force majeure events, or circumstances outside of our reasonable control.
Customers are responsible for ensuring that delivery information is accurate and that products are received, stored, and handled promptly upon delivery.
5. Product Quality, Documentation, and Handling
Quality Standards
TheaWell Bio is committed to supplying products supported by appropriate quality review and documentation. Where applicable, products may be accompanied by certificates of analysis or other product documentation.
Storage and Handling Responsibilities
Customers are responsible for following all storage, handling, preparation, and use instructions provided with the product or required by applicable professional standards. Improper storage, handling, preparation, or use may affect product integrity and performance.
Professional Judgment and Supervision
TheaWell Bio does not direct medical treatment, prescribe products, or determine patient-specific use. Any use of products must be based on the independent judgment of a qualified healthcare professional and must comply with applicable medical standards, licensing requirements, and laws.
6. Disclaimers and Limitation of Liability
No Medical Advice
Information provided by TheaWell Bio, including website content, product descriptions, documentation, customer support communications, or other materials, is for general informational and business purposes only. It is not medical advice, diagnosis, treatment guidance, or a substitute for professional clinical judgment.
Product Disclaimer
Except as expressly stated in writing, products and services are provided on an “as is” and “as available” basis. TheaWell Bio disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted service, and error-free operation.
Customer Responsibility
Customers are solely responsible for determining whether products are appropriate for their intended professional use, complying with applicable laws and standards, and ensuring that products are used only by qualified personnel under appropriate supervision.
Limitation of Liability
To the fullest extent permitted by law, TheaWell Bio will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, business interruption, loss of data, treatment outcomes, or claims arising from misuse, improper storage, improper handling, or unauthorized use.
TheaWell Bio’s total liability for any claim related to a product, order, or service will not exceed the amount paid for the specific product or service giving rise to the claim.